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Welcome to Pemmz' Store

Customer Services

Shipping & Delivery
Orders are processed and shipped typically within 1-3 business days (for in stock items only). Custom built to order products are usually shipped within 4-5 weeks from the manufacturer. Any customizable options chosen for an in stock product are fulfilled by PEMMZ within 1-4 business days. Once shipped, timely receipt of your goods is completely dependent on the shipper, the shipping method, and your location in relation to our warehouse. If an item is backordered, you will be notified via email/sms/call. For international customers, you may be liable for import duty and customs brokerage fees. We will NOT take responsibility for any extra fees that you may incur. Please contact us for any specific questions about international shipping.
Privacy & Security
PEMMZ takes your right to privacy seriously and has taken steps to protect it. This Privacy Statement is consistent with our effort to build users trust and confidence in the Internet by promoting the principles of disclosure and informed consent. PEMMZ collects personal information from members at several different points on this website in order to enable access to its shopping services, but no information is collected without the user’s consent. PEMMZ is the sole owner of any personal information collected and does not sell, share, rent or otherwise distribute any of this information.
Returns & Replacements
CANCELLATIONS: We require cancellations in writing. Cancellations for in stock items that were not yet shipped will be refunded the full purchase price and shipping costs but Down Payment, if any, will not be refunded. Unless it was due to our error, Down Payment, if any, will be fully refunded or if full payment has been made, total cost of custom built to order products will be refunded the purchase price and shipping costs minus a 5% order cancellation fee. Payment that has been made after purchase and order delivery cannot be refunded or cancelled by any causes.
DAMAGED ITEMS: We make every effort to ensure that products you have purchased arrive in good condition. Please carefully inspect all items and parts. Should a part be damaged or missing, please contact us to report the problem. All claims for damage must be reported within 3 days of receipt of item. We cannot honor any claim for damage after this 3 day period. Do not dispose of any of the original packaging materials or boxes. We generally supply only replacement parts as needed to remedy any damage that may have occurred and we are not replacing the entire unit, unless necessary.
Our return address is as follows:
PEMMZ
Jl Tanjung Duren Raya 17A
Jakarta Barat 11470
INDONESIA
Tel: +62-21 32 99 00 32
Ordering
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified on-screen and/or by e-mail/sms/call. You will then have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You agree that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when (i) we debit your credit or debit card or (ii) ship the goods to you or commence the services, whichever comes first..
Payment, Pricing & Promotions
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under Indonesian law you must: If an individual, be 18 years of age or over; and stipulate a verifiable delivery address and register your real name, address, phone number, e-mail address and any other details requested; and possess a valid debit/credit card issued by a bank acceptable to us or be able to pay via another accepted payment method..
Viewing Orders
Title & Ownership of the purchased products will remain with PEMMZ and shall not pass to the buyer until payment has been made and cleared in full. Products are not sold on a trial basis; therefore please ensure that the item(s) you are purchasing are fit for the purpose you require. We may advise, but the onus is on the customer to ensure compatibility prior to purchase
Updating Account Information
PEMMZ collects personal information from members at several different points on this website in order to enable access to its shopping services, but no information is collected without the user’s consent. PEMMZ is the sole owner of any personal information collected and does not sell, share, rent or otherwise distribute any of this information. PEMMZ does not hold any user financial information such as credit card or debit card details. All such information is held securely by our payment partners. All sensitive information is transmitted using 128-bit secure socket layers encryption. Full information regarding the level of security employed by PEMMZ can be found by clicking on the golden padlock next to your browser’s address bar.